NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights

Consumer Rights Class 10 NCERT Solutions

NCERT Books Solutions for Class 10 Economics Chapter 5 Consumer Rights

NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights is the first stepping stone for a student in the competitive world. With the introduction of the CBSE Board Exam for class 10 a few years back, this has become an important gateway for a student. Based on the results of class 10th a student selects his future stream of Science, Commerce or Arts suiting his interest.

NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights

Takshila Learning provides you with detailed and well explained NCERT Solutions for Class 10 Social Science of each chapter of each subject for NCERT Class 10. These NCERT Solutions help you to easily understand every concept so that you can score high in your CBSE Class 10 Board Exams.

Below you can find the NCERT solution for Class 10 Economics Consumer Rights. You can get a Solution for the all-important question of “Consumer Rights”

Q1. Why are rules and regulations required in the marketplace? Illustrate with a few examples.

Answer: Market rules and regulations are required to protect the consumer. The individual buyer can be misled by the seller and in case of any complaint against the shopkeeper, the buyer is blamed. Sellers bear no responsibility for goods once sold. Therefore rules and legislation are required to protect consumers in the market from such incidents. For example, if a person buys a product and checks the expiration date after paying for the product, the shopkeeper may not be able to break into replacing the expired product. If no rules are made, the shopkeeper may refuse to change the product.

Q2. What factors gave birth to the consumer movement in India? Trace its evolution.

Answer: Consumer agitation arose from consumer dissatisfaction. The factors that gave rise to the consumer movement in India are as follows:1. There was no legal system available to consumers to protect them from exploitation in the market.2. It was initiated due to the need to protect and promote the interests of consumers against unethical and unfair trade practices.3. Massive food shortage4. Black marketing5. Adulteration in edible and edible oilBy the mid-1970s, consumer organizations were busy writing articles and organizing exhibitions to create awareness among consumers. The number of consumer groups has fluctuated since the 1980s. Currently, around 700 consumer organizations in India are working in the field of consumer protection. There was a gradual transition from the sellers ‘market to the buyers’ market mainly due to greater awareness of their rights among consumers. These movements have also influenced the government to work for the protection of the consumer and the Consumer Protection Act was passed in 1986 to protect the interests of consumers.

Q3. Explain the need for consumer consciousness by giving two examples.

Answer: While buying or trading anything in the market, the consumer should be vigilant so that they are not cheated or exploited at the market place and the goods are wrongly charged.For example, a person should always check the expiration and manufacturing date of a product before paying for it and complain to the shopkeeper if any finished product is found in the consumer forum in the shop. Another example that proves that consumer consciousness is important is that a consumer should always ask for a computerized bill for the goods they buy. This is because if a consumer has been provided with the wrong product, then the Consumer Forum demands a bill which is proof that the product given by the shopkeeper is wrong.


Q4. Mention a few factors which cause exploitation of consumers.

Answer: Some of the factors that cause exploitation of consumers are as follows:1. The most important factor is lack of awareness. People do not ask for a proper bill when purchasing products which ultimately results in exploitation of the consumer if the purchased product is defective.2. Rules and regulations are not properly monitored3. The consumer ignores small losses and does not complain about them which makes the seller more ignorant.4. Lack of consumer consciousness. A consumer should always check MRP, expiry date and manufacturing date and then buy a product.


Q5. What is the rationale behind the enactment of the Consumer Protection Act 1986?

Answer: The rationale behind enacting the Consumer Protection Act 1986 was to set up a department solely responsible for handling complaints made by the consumer and a separate department for the central and state governments. Its main objective was to address the problems of consumers who reach the consumer courts for exploitation in the market.



Q6. Describe some of your duties as consumers if you visit a shopping complex in your locality.

Answer: Some of our duties as consumers are given below:1. Always ask for a proper bill2. Check MRP and do not pay the shopkeeper more than the market price.3. Check expiry and manufacture date before buying any good from the market4. If you notice any rule or regulation under market rules being exploited, report immediately to consumer courts.5. Do not leave inequality in small amounts. This may cause inequality to the shopkeeper for other consumers as well.



Q7. Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Answer: If you buy a bottle of honey or a packet of biscuits for Agmark and the ISI mark before buying. This is because these symbols specify that the products are made only by government authorized companies.



Q8. What legal measures were taken by the government to empower the consumers in India?

Answer: The legal measures taken by the government to empower consumers are as follows:1. Consumer Protection Act (COPRA) was passed by the government for the protection of consumers and to prevent them from exploitation at the market level.2. The Right to Information Act was passed in the year 2005 to make the people of the country aware about the functioning of the government.3. A Consumer Court was set up for such cases where any disparity with the consumer was raised.



Q9. Mention some of the rights of consumers and write a few sentences on each.

Answer: Some rights of consumers include:1. Right to Information – The RTI Act was passed in 2005 with the aim of making every citizen of the country aware of the functioning of the government.2. Right to choose – Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to continue receiving the service. No customer can be denied the right to choose what they want to buy.3. Right to redress – Consumers have the right to redress against unfair trade practices and exploitation. If a consumer has suffered a loss, he has the right to receive compensation based on the degree of damage.4. Right to Representation – This Act gives the right of the consumer to present himself before the consumer court and his case of inequality as law.


Q10. By what means can the consumers express their solidarity?

Answer: Consumers can express their solidarity by organizing themselves into smaller organizations that can fight against exploitative trade policies. Such groups receive financial support from the government to fight the case against the shopkeeper.



Q11. Critically examine the progress of consumer movement in India.

Answer: The consumer movement in India has grown rapidly in the last few years. Consumer rights passed by the government of the country have managed to make people become more aware and fight for their rights in consumer courts. The Consumer Protection Act (COPRA) passed by the government made it easy for people to complain against any wrongful behavior by the shopkeeper or seller of the product. The public has become more aware and appropriate action is taken against any bad behavior in the market.



Q12. Match the following.

(i) Availing details of ingredients of a product (a) Right to safety
(ii) Agmark (b) Dealing with consumer cases
(iii) Accident due to faulty engine in a scooter (c) Certification of edible oil and cereals
(iv) District Consumer Court (d) Agency that develop standards for goods and services
(v) Consumers International (e) Right to information
(vi) Bureau of Indian Standards (f) Global level institution of consumer welfare organisations


(i) Availing details of ingredients of a product (e) Right to information
(ii) Agmark (c) Certification of edible oil and cereals
(iii) Accident due to faulty engine in a scooter (a) Right to safety
(iv) District Consumer Court (b) Dealing with consumer cases
(v) Consumers International (f) Global level institution of consumer welfare organisations
(vi) Bureau of Indian Standards (d) Agency that develop standards for goods and services



Q13. Say True or False.

  1. COPRA applies only to goods.

Answer: False


  1. India is one of the many countries in the world which has exclusive courts for consumer redressal.

Answer: True


  1. When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.

Answer: True


  1. It is worthwhile to move to consumer courts only if the damages incurred are of high value.

Answer: True


  1. Hallmark is the certification maintained for standardization of jewellery.

Answer: True


  1. The consumer redressal process is very simple and quick.

Answer: False


  1. A consumer has the right to get compensation depending on the degree of the damage.

Answer: True


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