Why is National Consumer Rights Day celebrated? What Rights a Consumer has

National Consumer Right Day
National Consumer Right Day

Why is National Consumer Rights Day celebrated?

Who is a consumer? Any single entity or group of individuals consuming the product by obtaining his/her permission, other than the seller who purchases the product or services, falls under the user category. In simpler terms, it is possible to characterize the customer as the end-user of the products or services.

Each year, however, Consumers Rights Day is observed to protect the rights of consumers and to ensure that the consumer is not exposed to market manipulation or social inequality that could weaken their rights.

In India, National Consumer Rights Day is observed every year on 24 December. The aim of the day is to highlight the importance of the consumer movement, as well as the need to make them aware of their rights and obligations and to educate them. On this day in 1986, after gaining presidential approval, the Consumer Protection Act 1986 came into effect.

The primary purpose of the Consumer Protection Act is to provide adequate protection for consumers against various forms of abuse, such as faulty products, unsatisfactory services, and unfair commercial practices.

The Consumer Protection Act, 1986, according to a study by Scroll, is called the ‘Magna Karta’ in the field of consumer protection to keep a check on unfair commercial practices.

Following this, a vast network of consumer forums and appeal courts were built across India for quick and inexpensive consumer dispute settlements. It also helped inspire customers to a substantial degree.

In order to make consumers aware of facts and rights, the Department of Consumer Affairs has also introduced the Jago Grahak Jago programme. New features of the Consumer Protection Act, 2019, are the theme for National Consumer Day 2020.


As a way of increasing global consciousness of consumer rights and needs, the consumer movement celebrates 15 March every year with World Consumer Rights Day. Celebrating the day is an occasion to demand dignity and protection for the rights of all consumers and to demonstrate against market violations and social injustices that threaten those rights. President John F Kennedy, who sent a special message to the US Congress on 15 March 1962, was inspired by World Consumer Rights Day.

In the area of consumer protection for checking unfair trade practices, the Consumer Protection Act has led to the development of a robust network of consumer forums and appeal courts in India to ensure quick and inexpensive resolution of consumer disputes. It has had a huge effect on how corporations handle customer issues and motivated customers to a greater degree.

What Rights a Consumer has?

The eight rights recognized under the 1986 Consumer Protection Act include six consumer rights found in the UN Charter.

i. The right to be shielded from getting or consuming products which are harmful to life and property;

ii. The right to be consulted as regards the nature, quantity, power, purity, standard, and price of the goods in order to protect the consumer from unfair trading practices;

iii. The right to be guaranteed access at reasonable prices to the authority of the goods;

iv. The right to be heard and to be assured that the interests of customers are adequately taken into account in relevant forums;

v. The right to seek remedies against unfair trade practices or unscrupulous consumer exploitation;

vi. The right to seek redress against unfair trade practices or unscrupulous consumer exploitation; and

vii. The right to the proper education of customers


As per the Consumer Protection Act, 1986 a complaint can be filed in:

District Consumer Disputes Redressal Forum (DCDRF): If the value of the claim is up to ` 20 lakh

State Consumer Disputes Redressal Commission (SCDRC):If the value of the claim exceeds ` 20 lakhs but is within ` one crore.

National Consumer Disputes Redressal Commission (NCDRC)If the value of the claim exceeds ` one crore.



Each District has a District Forum.

District Forum consists of three members.

Out of the three, one is President, who is or has been or is qualified to be a District


One of the members shall be a woman.

It entertains complaints where the value of claim is up to ` 20 Lakhs.

II       State Commission:

i. Each state has one State

ii. It consists of a President, who is or has been a Judge of a High Court and two other members, one of whom shall be a

iii. Complaints can be filed in State Commission where the value of the claim is above

` 20 Lakhs up to ` one Crore.

iv. Appeals against the Orders of the District Forums can also be filed in the State commission.

III     National Commission:

i. The National Commission is located in Delhi.

ii. It consists of a President who is or has been a Judge of the Supreme Court and not less than four other members, one of whom shall be a woman.

iii. Complaints for the value of a claim exceeding rupees one crore can be filed in the National Commission.

a. It takes appeals against Orders passed by the State commission.

b. The Orders of this Commission can only be challenged in the Supreme court.


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The theme for the National Consumer Rights Day 2020 has been agreed by the Ministry of Consumer Affairs to be:’ New features of the Consumer Protection Act, 2019.’ The emphasis of this theme will be on the features of the new Consumer Protection Act passed last year by Parliament. State governments are scheduled to hold panel discussions and webinars in which domain experts can discuss new legislation and common citizens’ clear doubts about consumer rights.

The reforms introduced to the Act in 2019 include streamlining customer complaints and setting up an online infrastructure to handle complaints and grievances. This is a major breakthrough in the market which serves well to come to the rescue of the consumers.

The theme this year on Consumer Rights Day will concentrate on global climate change and biodiversity loss crises. The theme will address the consumer movement and how they can make lifestyle changes to play their part, and what policymakers and companies need to do to make it easier for consumers to choose sustainability.

Takshila learning believes that in some way or the other, all of us are customers. In today’s day and age, securing the interests of customers has become a significant feature. So, Takshila learning works towards maintaining the interest of the learners who are the end users of Takshila’s learning modules. The learning so imparted is designed and delivered by genuine experts who believe in the ultimate satisfaction of the students.

Let us celebrate the consumer within all of us together with Takshila Learning


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January 9, 2021

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